|
Terms & Conditions
For the following Content : Roadmaster Limousine & Car Service, All Point Express Town Car & Limousines, or East End Wine Tasting Tours (Service of Roadmaster Limousine & Car Service Inc) – these companies shall be known as “RML”.
Please make sure you get familiar with our (RML) terms, conditions and cancellation policy.
GENERAL TERMS AND CONDITIONS (APPLY TO ALL SERVICES):
- The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party.
- Drug use is prohibited by law. Any fines will be paid for by the customer.
- The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
- It is Illegal to stand through the sunroof. Smoking is not permitted in our limousines.
- RML is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
- RML Limousine does not accept responsibility for delayed travel time due to unforeseen weather, traffic, road conditions or delays beyond our control. This list is not exhaustive.
- RML Limousine is not responsible for articles left in limousines/sedans.
- Balances to be paid to the driver on the run date before the beginning of the run unless paid with a previously authorized credit card.
- Vehicles cannot be loaded beyond seating capacity. Note capacity on our website under airports and wine tours.
- In case of detention of the vehicle during transit due to mechanical failure, accident or injury etc. (RML) strives to ensure its delivery, with either one of their other vehicles or with an affiliate Limousine Company. An affiliate limousine company shall continue the reservation to the best of their ability and will drive the vehicle adhering to all NYS motor vehicle laws.
- RML shall not be liable whatsoever to customer for any financial terms beyond the service provided if there is a delay in reaching their intended destination caused by accident (non-injury), mechanical failure, Act of God, traffic, etc (This list is not exhaustive). All complaints must be received with (5) business days after the date of the event.
AIRPORT TRANSPORTATION ONLY (TO/FROM AIRPORT):
- RESCHEDULING/CANCELLATION is possible at no extra charge, as long as rescheduling/cancellation is requested more than 24 hours before the scheduled pick-up time. A cancellation fee of 20% (equal to gratuity) will be charged for any cancellation made between 2-24 hours before the scheduled pick-up time. A 50% cancellation fee equal to the cost of trip plus 20% service fee (equal to gratuity) will be charged for airport cancellation made less than 2 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20% gratuity, including waiting time will be charged when the passenger fails to show at the designated location or cancels the reservation after our vehicle was dispatched. If you cannot locate your chauffer/vehicle for a curbside pickup or you are unable to find him/her in the terminal, call our office – 631.366.6399
- RML monitors INBOUND FLIGHTS on a daily basis, more often on poor weather; only when internet access is available and adjusts scheduling accordingly. We cannot guarantee availability of a vehicle ‘on time’ when flights are more than (60) minutes late. In this case the availability is on a best effort basis only.
- RML grants a (45) minute grace period after the reported domestic flight arrival time and a (60) minute grace period after reported international flight arrival time. After (60) minutes, wait time shall be applied.
A minimal charge of $50/ hour + Gratuity/sales tax shall be applied. After (60) minutes of wait time and no answer from customer, the car will be dismissed and all applicable fees will be included.
POINT-TO-POINT TRANSFERS ONLY (FROM POINT A TO POINT B):
- Waiting time: For all pick-ups, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at $5.00 per five minute increment, from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- A 20% standard gratuity and sales tax, based on the fare, stop time, and wait time will be added to your bill. All out of packet charges, including tolls, parking, and airport fees will also be added.
- Since pick-up/drop (point-to-point) service is a discounted service, soda on board is provided complementarily from a driver. For additional fee, Any alcohol (including beer and champagne) needs to be ordered at the time of booking.
HOURLY CHARTERS (INCLUDING WEDDINGS, BACHELOR(ETTE) PACKAGES, CONCERT CHARTERS, PROM CHARTERS, ETC.) :
- For all hourly charters, we have a 3-hour minimum policy (Mon-Thursday), 5-hour policy (Fri-Sunday).
Weddings have a separate contract with clauses.
-Wine Tours – There is a (72) hour cancellation Policy. A deposit of 25% of the total amount is do at time of booking and is nonrefundable when the reservation is for 14+ Guests. This down payment shall be payable by Check. Reservations are finalized after receipt of signed reservation form. Unless otherwise specified, all reservations require a major credit card, whether or not reservation is paid with CC, cash or check. Wine Flight pricing are subject to change as per Vineyard discretion. We will notify customer of price will impact reservation.
- A cancellation fee equal to the cost of trip plus 20% service fee will be charged for any cancellation made less than 24 hours before the scheduled pick-up time.
- A no-show fee equal to the trip cost plus 20% service fee, including waiting time will be charged when the passenger fails to show at the designated location. If you cannot locate your sedan/limousine, please call 631.366.6399 to avoid a no-show billing.
- A 20% standard gratuity, based on the fare, stop time, and wait time will be added to your bill. All out of packet charges, including tolls, parking, and airport fees will also be added, all along with applicable sales tax.
- Waiting time: For all hourly charters, a fifteen (15) minute grace period is granted. Once the grace period has elapsed, waiting time is charged at the rate of your hourly charter in 30 minute increments (30 min minimum), from original/scheduled pick-up/drop-off time. If a financial arrangement is not made with our driver, for example: balance is paid in cash, additional wait time fee will be charged to the credit card used to make a reservation.
- In every hourly charter, water and soda on ice is included at no cost.
- Unlimited stops and pick-up locations are included as long as vehicle is within NYS lines and not outside the general requirements of the reservation.
PAYMENT DISCLAMER: For all reservations we require full major credit card information including CCV number (security code), expiration date & billing address. Credit card is a primary and default form of payment; however, we also accept cash to the driver if specifically requested.
|
